Oh, there were no recovery points.
I spent over an hour on the phone with Microsoft update tech support. I knew more than they did and their final conclusion was that I would have to use the "reinstall Windows 10 keeping the user data" option.
That worked. Of course, I have to reinstall all the user applications. In this case, one of the applications is not easy to install because it is an older app.
The lesson is: The Windows fast startup option is a death trap! I recommend enduring the longer start up times that result from not using fast startup, where the system creates a hiberfil.sys you don't know about and that locks up the computer if the computer shuts down at the "wrong time."
Instructions: Turn off fast startup:
- Search for and open “Power options” in the Start Menu.
- Click “Choose what the power buttons do” on the left side of the window.
- Click “Change settings that are currently unavailable.”
- Under “Shutdown settings” make sure “Turn on fast startup” is disabled. (no checkmark).
As an extra precaution, start an administrator cmd or powershell session and run "powercfg -h off. That turns off the system's inclination to create a hiberfil.sys.
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