Tuesday, October 6, 2009

AT&T Puts Your Good eMail in SPAM!

Everyone is having this problem right now. Apparently, with the "new and improved" Yahoo! facility, the SPAM rules changed. Many people are surprised to discover tens, if not hundreds, of email messages in the SPAM folder up on their ATT email site; that is, using your browser to look at your email.

Well, there's no really good solution to this. I got the official word. Here are the three that are offered:
1. Turn off the SPAM filter entirely. Use the SPAM function in your email client.
2. Upload your entire contacts list to the ATT web email site. emails from addresses in your contacts list will not be put in the SPAM folder.
3. Go to the web email SPAM folder, check all the email that is not spam, and click the Not Spam button at the top of the page. This will move the emails you checked into the Inbox, where they will download to your email client.

As a corollary to the above, you can add individual senders to your contacts list on the web mail site by opening an email and clicking on the + next to the sender's email address. You will be given the option to add that sender to your list of contacts. This will stop email from that sender landing in the SPAM folder.

This is all BAD news for me. What a hassle! I turned the SPAM filter off and I filter the spam using my email client.

In future posts I will provide illustrated directions on how to do 1-3 plus the corollary.

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