Fake call (scam): To Dell owners- caller knows tag and service code and insist on fixing problem

This is hitting hard around here:  tech call says you are having a problem with your Dell computer and wants to fix it for you.  To prove they are the real thing, they read off your service tag and your express service code.  You drop your skepticism and let them on your computer, where they show you the event log, telling you that your computer has all these errors and must be fixed.  It is a standard scam from that point.  If the call is from "Dell" hang up.

As for reporting this, Dell is apparently asking you to send a private message to them.  However, since this has been going on for at least 3 years, Dell obviously considers it a problem they can't handle. 

Clearly and obviously, someone has hacked into Dell and may still be hacking into Dell and stealing the user information.  It might be an inside job, since so much of what goes on at any support center today is overseas where they are lax and may be on the take.  It would be nice if the white hatters out there would trace these crooks down and hack their systems to determine the sources.  Dell, why aren't you in the forefront? 

References:

https://www.dell.com/community/Customer-Care/SCAM-Tech-Support-Call/td-p/5134886

https://www.dell.com/community/Customer-Care/Fake-Dell-support-call/td-p/6088196

https://www.cio.com/article/3020733/security/scammers-target-dell-customers-after-apparent-data-breach.html