In my experienct the number one problem casual MS Office users of have is formatting. The golden rule for successful and efficient formatting is to use styles and styles only; formatting should NOT be done by brut force, using the various formatting tools you have in your font, paragraph, etc tab group or toolbar. (The only exception might be to bold or italicize a character.)
Styles are found on your Home Tab, Styles Bar (2007 or later) or on the style toolbar (2003 or earlier). Styles have names such as Paragraph, Heading 1... through Heading 9, Bulleted List, Numbered List, etc.
There are an uncountable number of web sites providing tutorials on styles. I've listed a few below. You can find hundreds of thousands of references by googling "Microsoft Office Styles Tutorials References Cheat Sheets."
The Microsoft Office Training Site is very good; equivalent to buying one of their fat $50 books. Plus it has videos and guided tutorials.
The few links:
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